Tag Archives: it issue tracking software

Running a Project WITHOUT Issue Tracking Software

The Two Most Important Roles of IT Issue Tracking Software

I have been fortunately cursed with many years of experience in internal software development and consulting for clients on a variety of technology projects, software testing, and quality assurance efforts. Over time, I started connecting the dots and seeing things that were not so obvious in the beginning. In retrospect, I discovered two major roles of IT issue tracking software, regardless of how it is being used (tracking defects and non-conformance items, capturing customer requests and feedback, bug tracking, or issue management.)

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