What is an Online Bug Tracker?

Keep Your Team Close and Your Bugs Closer

Keep Your Team Close and Your Bugs Closer

Brief History of Bug Tracking

Bug tracking systems have been a fundamental tool of the trade for professional software development firms and information technology departments sometime after the first computer bug showed up around 1947. In the early days of bug tracking systems, the majority of systems were manual paper-based systems. In the 1980’s, as the use of personal computers began to take off, stand-alone database or spreadsheet programs started to be used by some to electronically catalog bugs for their software development projects. As the local area network (LAN) became more popular in the early 1990’s, network-based systems were developed and used by some companies to enable multi-user access to log and report on bugs within a company’s network. As the use of the Internet rapidly increased in the late 1990’s, the first online bug tracking systems started to emerge.

These online bug tracking systems are commonly referred to as an online bug tracker. These systems are used differently in different organizations. In their most basic form, they provide fast and effective communication between the quality assurance team that reported the bugs and the software development team assigned to fix them. In their more comprehensive form, they track much more than bugs. Expanded use can include customer requests, general project or business issues, tasks, non-conformance items, corrective actions, customer complaints, and more.

These tools promote increased team productivity and simplify communication throughout a project team, organization and can extend to the end-customer. An online bug tracker is a tool that allows project issues to be tracked, monitored, and updated continuously in real-time in a centralized location.

The Significance of an Online Bug Tracker

Bug tracking applications are very valuable when it comes to software development. They are commonly used by businesses that have their own internal information technology department and by professional software development firms. This business tool is a necessity for effective project management and can make a software development team more efficient. Bugs are stored in a database with all pertinent details. The details are items such as who reported the bug, its priority level, technical specifics, and information for reproducing the issue. The time and day are also included for tracking purposes. This information allows every programmer and non-technical staff member to quickly become knowledgeable of the current status of a particular issue or bug. Multiple developers can work together and communicate their progress effectively. This keeps only the necessary people working on the issue and helps them work together without time-consuming meetings. There is never any confusion about who is working on what or lost time discussing it. Bug management has a life cycle that is tracked through the application. Most of these systems can send email notifications for status changes, assignments, and the like. This keeps everyone proactively informed as the bug progresses and ultimately resolved.

Bug tracking systems allow everyone to view a defined and centralized overview of current development issues. This includes bugs and suggested improvements. This information is invaluable for resource leveling and new release planning. Larger corporations can use these applications to pull developer productivity reports. While helpful, these reports should not be the only consideration to determine the effectiveness for any individual. Bugs have different levels of complexity and their prioritization makes a difference on each developer’s productivity. Most bug monitoring applications are put in place to work with a larger scale project management system. This design allows for bugs to be tracked and moves the entire development process along. Online bug tracking systems can be quickly and easily implemented as opposed to the installation and configuration of a large scale locally installed application. As a bonus benefit, an online tracker can be securely utilized from remote locations without the long process of setting up remote connections between servers and different locations.

“Keep Your Team Close, and Your Bugs Closer”
-Krishen Kota, PMP, AdminiTrack.com

Tags: ,

Post Author

This post was written by who has written 36 posts on Issue Tracking Software Blog.

No comments yet.

Leave a Reply